We're looking for hungry people to come join the MOUTH team. We've got a cool office conveniently located in DUMBO, Brooklyn. Craig's an awesome DJ, Sam is laugh-out-loud-spit-out-your-white-truffle-popcorn funny (ask him to do his British accent), and Kate will provide a steady stream of sweet and savory snacks.
Take a peek below and shoot us an email to firstname.lastname@example.org with a resume, short bio, and anything else you think we should see (photos of your dinner?).
Now, if we may, a few general words about you, the ideal candidate...
You are: super smart, high energy, positive, collaborative, focused, coachable, intense, committed, driven, flexible, a team-player, analytical, creative, thrifty, decisive. And funny. You have a strong work ethic and a high level of discretion, integrity, judgement and responsiveness. You are detail-oriented but can also think big picture. You have kick-ass organizational and problem-solving skills, can juggle and meet deadlines, and navigate a fast-paced startup environment. Overachiever? Yes, please.
Oh, and you're also passionate about indie food. In other words, you love tasting things on little wooden spoons.
Every interaction the consumer has with Mouth must be on brand, all part of one continuous, consistent and positive experience. So our Customer Support team plays a critical role, as they are true brand ambassadors. Responsibilities include: - Respond to inbound questions, issues, problems or compliments from customers through email, phone and live chat. - Work closely with customers to help answer questions about placing orders and curating gift ideas. - Work with our shipping carriers to locate and update orders. - Work closely with our Operations and Fulfillment Team to expedite and follow through with orders. - Oversee our monthly subscriptions operation from office to warehouse. - Assist with placing orders. - Document Customer Support Issues + feedback (data entry). This is a Monday through Friday position, however weekend + evening availability will be necessary during our busier months (November & December). Background/Experience/Skills: - 1 to 5 years of relevant experience in ecommerce and/or startup environment. - Strong ability to quickly read and analyze. - Excellent organizational and problem-solving + follow-up skills, as well as a demonstrated ability to navigate a fluid, fast-paced entrepreneurial environment. - Confident, detail-oriented writing skills and the ability to communicate clearly + self-edit in the brand voice. - A strong work ethic and a high level of discretion, integrity, judgment and responsiveness. - Positive and proactive energy, a sense of humor and the ability to both work collaboratively and to get the job done. - Good handwriting.
This position reports to the Customer Happiness Manager.
You're a smart, super creative, collaborative, multi-talented creative who can not only come up with genius ideas, but can also carry them through to completion with speed and obsessive attention to detail. You have excellent taste in type and a superior sense of layout, and understand the relationship between word and image. (Perhaps you even write.)
We’re looking for writers and editors (full-time) to join our creative team. Ideal candidates will be smart, funny (without trying), super organized, collaborative, multi-talented—people who can not only come up with genius ideas, but can also carry them through to completion with speed and obsessive attention to detail.
We’re looking for word people who are passionate about food and drink, and inspired by the stories behind the products we sell.
Potential Responsibilities / Areas of Focus Include:
- Product descriptions- “Maker” bios- Frequent blog posts (in advance and on deadline)- Creative concepting- Marketing and advertising copy- Social media copy- Copy for corporate gifting - Proofreading and fact-checking
Our Ideal Candidate:- Has a B.A.- Has 1-10 YEARS experience writing and editing- Is a strategic thinker, detail oriented, and has excellent proofreading skills- Is a little bit (or a lot!) tech-savvy- Is obsessed with food and spirits and has an insatiable need to learn more about them- Is well-versed in food media, lit, personalities, and brands- Knows how to write on deadline- Is a good communicator- Has experience working with freelancers- Has used daily metrics to help inform content creation- Is informed about best SEO practices- Has a digital background- Has experience promoting content- Is passionate about social media, interacting with the food community and Mouth makers, and sharing their work with the world!-Loves to nosh
Kindly note that this is a full-time staff position based in Brooklyn. Please send cover letter, clips and resume to email@example.com or firstname.lastname@example.org.