Some Policies

FREE SHIPPING DETAILS

Free ground shipping on all orders over $100! Does not include expedited shipping or surcharges for cold-product and same-day shipping, or spirits and wine. Does not apply to orders shipping outside the contiguous 48 states (Alaska, Hawaii, Canada and International). 

SHIPPING TIME

If you select standard shipping, your order takes 1-3 business days to process, though we do our best to be as quick as possible. Once our common carrier picks up the package, it will be delivered in 1-5 business days, depending on shipping destination. 

In order to estimate the total time it will take from the moment you place the order until it is delivered, please make sure to add the 1-3 business days to the number of business shipping days listed below. 

If you are not home to receive your package, the carrier will make several delivery attempts and will then hold the package for pick-up. Spirits and wine shipments must be signed for at the time of delivery or pick up by someone who is over 21 and can present identification. 

How long will it take after box leaves our Brooklyn, NY warehouse?

1 business day: CT, DC, DE, MA, MD, NJ, most of NY, RI.
2 business days: IN, KY, ME, MI, NC, NH, IL, Western NY, OH, PA, SC, TN, VA, VT, WV.
3 business days: AL, AR, FL, GA, IA, KS, MN, MO, WI, MS, most of TX.
4 business days: LA, ND, NE, OK, SD.
5 business days: AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WY, WA, Canada. 
The rest of the world: It depends on the distance.

Please do not count the following as business days when you are estimating delivery dates: January 18 (Martin Luther King Day), February 15 (President's Day), May 30 (Memorial Day), September 5 (Labor Day), November 24 (Thanksgiving!), December 25 (Christmas), New Year's Eve Day and January 1.

SHIPPING COSTS

Standard Shipping: $9 for orders under $100; Free for orders over $100!

Express Shipping (arrives in 2-3 business days): $25*

Overnight Shipping (arrives in 1 business day): $45* (Orders placed before 1pm EST will ship the same day. Orders placed after 1pm EST will ship the following day.)

*While we do everything we can to get your package delivered by the expected arrival date, there can be unforeseeable circumstances once the package is in transit with our common carrier. 

COLD-PRODUCT SHIPPING: Shipping temperature-sensitive products to certain locations requires expedited shipping for $25. These products include cheese, bacon and salami year-round, and chocolate from April through October.

Please note that bacon requires dry ice for a surcharge of $9. Please find more important information about dry ice below.

At this time we cannot ship temperature-sensitive products outside of the contiguous United States. 

OTHER SHIPPING SURCHARGES

Orders outside the contiguous 48 States have additional surcharges, as follows:

Canada: $20.

Alaska and Hawaii: $65.

Everywhere else in the galaxy: Shipping + handling must be determined on a case by case basis. Email info@mouth.com for more information. 

 

SPIRITS + WINE

All spirits and wine orders have an additional $5 surcharge to cover the cost of the legally-required signature by someone over the age of 21 at the recipient's address. 

Now, for some additional fun stuff our lawyers suggest you know: You, the buyer, assume title to and ownership of the wines/spirits once purchased from Mouth.com. By arranging transportation by a common carrier, we are providing a service to you and acting on your behalf. You are solely responsible for determining the legality and tax consequences of having wines/spirits shipped to you. Certain states prohibit the direct importation of alcohol. 

All orders containing alcohol are shipped via common carrier and are sent with an "Adult Signature Required" label. The common carrier will only deliver the package if someone over the age of 21 can sign this label upon receipt.

We strongly suggest that all products containing alcohol be shipped to a business address.

Due to New York State law, alcohol must be shipped in a separate box from non-alcoholic products. And yes, that means you're going to get two tracking numbers if you order alcoholic products and non-alcoholic products.

 

SAME DAY DELIVERY 

We are currently offering same-day delivery to select zip codes in Manhattan and Brooklyn. This service is available Monday through Friday (excluding holidays.)

Manhattan: 10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10028, 10029, 10036, 10038, 10048

Brooklyn: 11201, 11205, 11206, 11211, 11215, 11216, 11217, 11220, 11221, 11222, 11225, 11231, 11232, 11233, 11238

Due to New York State law, food items must be shipped separately from spirits and wine items, so mixed orders will ship in at least 2 boxes, but there will be only one charge. Customers must be age 21 or older to legally purchase wine or spirits.

All same-day deliveries are $20.

Place your order for eligible items by 2 p.m. for delivery between 5 p.m. and 9 p.m. You also have the option of selecting the following business day for delivery, if that’s more convenient for you. 

Someone must be available to accept delivery at the recipient’s address during the entire delivery window. If the driver is able to access the building and leave the package in a secure location he/she will do so, but if no secure location is available, a door tag will be left on the door and a re-delivery attempt will be made the following business day between 5 and 9 p.m.

We strongly recommend including the recipient’s phone number in the shipping information to facilitate delivery.

Questions? Comments? Want help deciding how much wine and cheese to order for your cocktail party? Email info@mouth.com

If you aren’t eligible for same day delivery, but you want to expedite processing or arrange messenger service for a NYC address, email info@mouth.com. 

Subscription Shipping info

Shortly after you place your order, you will receive an order confirmation email, including a special welcome e-card with all the details for your subscription. If this is a gift, your gift message will be included, so you can forward it or print it out to give to the lucky recipient in person. (Subscriptions make a great last-minute gift!)

If your order was placed by the 3rd of the month, your subscription will start that month (e.g., orders placed between September 4 and October 3 will start in October). Orders placed after the 3rd will start the following month. Subscriptions are sent out around the the 15th and take 1 to 5 business days to arrive, so you can expect to receive your monthly box between the 16th and the 25th.

NOTE: If you are the recipient of a subscription containing alcohol, each delivery will be sent with an "Adult Signature Required" sticker. The common carrier will only deliver the package if someone over the age of 21 can sign this label upon receipt. We recommend having the subscription shipped to a business address, if possible. 

Temperature-Sensitive Products

As described above, shipping temperature-sensitive products to certain locations requires expedited shipping for $25. These products include cheese, bacon and salami year round and chocolate from April through October.

These orders are shipped only on Monday, Tuesday, and Wednesday to prevent weekend delays. Orders scheduled for shipment after Wednesday evening will be held until the following Monday.

Bacon is required to ship with dry ice. Please review this important safety information about dry ice:

You should never touch dry ice with your bare hands! And there’s no reason you should have to – your bacon has been insulated with dry ice that’s carefully enclosed and sealed in a foil envelope.

Set the sealed foil envelope on a solid wood surface (like a wooden cutting board) at room temperature in a well-ventilated area. The dry ice inside will change from a solid to a gas within 24-48 hours and then the sealed envelope should be thrown away in the trash.

We do feel obliged to warn you about dry ice and how the experts deal with it. Contact with skin can cause an injury similar to a burn, so always use a protective cloth (like an oven mitt or a towel), or wear leather gloves. You should never ever leave dry ice unattended near children or pets.

Oh, and we’re so excited about our new insulated packing material! The white outer film is recyclable and the inner layer is not only made of post-consumer cotton and natural fibers, it’s biodegradable, so it can be tossed with your normal trash!

At this time, we cannot ship products requiring requiring insulation outside of the contiguous United States.

Returns

We're all about tasting at Mouth.

And it's possible you're going to taste one of our products and not love it (though we try really, really hard to make sure that's not the case). We're so sorry, but we can't take something back just because you don't like the taste. We can only offer returns if a package was damaged during the shipping process or if the products are spoiled. In this case, please provide photos if possible.

If you wish to return an alcoholic beverage because you believe it was damaged before or during transit, please reseal the bottle and contact us at info@mouth.com.

Privacy and Security

We value your privacy as much as we value our own privacy, if not more. We're not going to sell, give away or otherwise abuse your email address or any other information that you give us. No credit card information is saved with your account. That means you have to enter it with every transaction, but it is more secure.

 

For more information, please read our full Terms of Use and our Privacy Policy.