Frequently Asked Questions
Here are answers to some of the questions we get asked most often. If you can't find the answer to your question here, please don't hesitate to reach out to our Customer Happiness team at firstname.lastname@example.org. Someone will get back to you within 24 hours.
You can also reach us at 1-844-GO-MOUTH.
Where can I ship?
We ship to all 50 states. We also ship any non-perishables (products that do not require insulation) to most military bases + APOs abroad. In order to get around this, enter your billing address as the shipping address at checkout. Once you’ve placed your order, email us the correct address so we can update it.
We do not ship outside the United States, excluding APOs, at this time.
What are my shipping options and what do they cost?
We typically offer standard, express, and overnight shipping. Around the holidays, however, we offer more shipping options for your convenience, such as holding delivery until a specific date. All available shipping options will be shown at checkout, along with exact prices.
Any overnight order placed after 12pm EST will ship the next business day, for arrival the day after that.
When will my order arrive?
We try to get all orders out the door as fast as we possibly can, and typically this means 1-3 business days to process. Around major holidays, things may take a little bit longer i.e. up to 5 business days for your order to leave our warehouse. You will receive an email with tracking information as soon as your order is picked up by shipping carrier. Please note that it in some cases, it can take up to 24 hours for the tracking number to show movement.
We use FedEx to ship all of our packages. Average shipping times, according to FedEx, are listed below. Please note that it is possible for things to take longer in the event of weather or other random acts of nature.
1 business day: PA, NJ, MD, DE, NYC, most of NY, and western CT + MA
2 business days: VT, NH, RI, ME, NC, SC, GA, FL, AL, TN, KY, IL, IN, OH, WV,
most of MI + VA, northern MS
3 business days: TX, LA, OK, MO, KS, IA, WI, MN, and eastern NE, SD, ND + CO
4 business days: AZ, MT, southern CA, most of WY + NM, and western NE, SD, ND + CO
5 business days: UT, NV, ID, OR, WA, northern CA
7 + business days: HI, AK
** Please not that additional fees apply when shipping to Hawaii or Alaska **
What if my package is returned?
Every once in a while a package is damaged in transit and is unable to be delivered. In event of this rare occurance, the package will be returned to us. Once it arrives back at our facilities, it can take several days for our warehouse team to process the return and for us to reach out. If you know of a damaged package before we do, please reach out and let us know!
If you receive damaged item, whether it be crumbled cookies or a broken bottle, please reach out to us at email@example.com and we’ll do whatever we can to make things right. If you’re able to, we always appreciate receiving photographs so we can take it up with FedEx or our shipping team, if need be.
While rare, occasionally a product we carry might not be your cup of tea. Unfortunately, we cannot accept returns or offer refunds based on not liking the taste, texture or flavor.
You should never receive a product that is expired, but if something tastes off please let us know.
We offer two options: pay-ahead in increments of 3, 6 and 12 months, or a recurring plan. If you choose the recurring option, you will receive a monthly box indefinitely until you decide to cancel.
What do I need to know about 3, 6 and 12 month subscriptions?
When you choose a 3,
When will I receive my first box?
Your first box (aka "the welcome box) will ship within 1-3 business days of placing your order. Subsequent boxes will ship around the middle of the month for arrival between the 16th - 25th. If you haven’t received your box by the 26th, please feel free to follow up with us at firstname.lastname@example.org.
If you’re purchasing a subscription as a gift, we recommend including the recipient’s email address at checkout so we can reach out to them with important information, if need be, and follow up after delivery to make sure everything arrived in perfect condition. (We promise we won’t ruin the surprise by emailing them before they receive their gift!)
Explain the recurring subscription to me.
If you enroll in a recurring subscription, you will be charged on the 10th of each month and receive your box between the 16th - 25th. Please reach out to us to let us know of any address changes or other updates by the 10th, otherwise we cannot guarantee we will be able to make an adjustment to your order.
If you know you will be traveling, we’re happy to send your box to a local FedEx facility, where it will be held for pick up for up to 5 business days. We can also wait to ship your package for arrival when you’re back in town – just let us know!
You can cancel your recurring subscription by logging into your Mouth account or by contacting a member of our Customer Happiness Team at email@example.com. Please note that you must notify us by the 10th if you’d like to cancel your subscription for that month.
Our goal is to always send out the freshest possible small-batch goodies. Occasionally we'll ship something slightly different than what's listed here, but we promise it will be equally delicious!
GIFT CARDS + DISCOUNT CODES
We offer physical gift cards and electronic gift cards. Electronic, or "e-gift cards" are delivered to the intended recipient (via email) as soon as the order is placed. Physical gift cards require shipping, so normal handling and processing times will apply.
Gift cards do not expire! If you are having trouble using a gift card for any reason, please email our Customer Happiness Team at firstname.lastname@example.org.
Discount codes are one-time use. You must enter the code at checkout, we are unable to apply discount codes retroactively. We cannot accept more than one discount code per order. We appreciate your understanding!
YOUR MOUTH INSIDER ACCOUNT
Our MouthBites Rewards program is our way of saying thank you for eating indie, shopping small-batch and, as always, for supporting our American makers. You can earn MouthBites Points by creating an account, making purchases, reviewing our products and more. Points can then be redeemed for discount codes and other exciting rewards.
To redeem your MouthBites points, make sure you are logged into your account. Add the products you'd like to apply your MouthBites to and navigate to checkout. You will see your MouthBite balance and the option to select how many you would like to apply to your order. Select the amount and hit the 'apply' button. Your reward will be applied instantly!