Jobs – MOUTH

Customer Happiness Representative
Molly Stoller, August 2, 2017

The main job duty of this role will be to deliver excellent service to our customers. Every interaction the consumer...

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{"id":46541381,"title":"Customer Happiness Representative","created_at":"2015-08-13T13:12:39-04:00","body_html":"\u003cmeta charset=\"utf-8\"\u003e\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003e\u003cspan\u003eThe main job duty of this role will be to deliver excellent service to our customers. Every interaction the consumer has with Mouth must be on brand, all part of one continuous, consistent and positive experience. So our team plays a critical role, as they are true brand ambassadors.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eThis position will also be part Office Manager, responsible for ordering office supplies, maintaining utility accounts, and assisting with general administrative tasks as needed.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eResponsibilities include:\u003cbr\u003e \u003c\/strong\u003e- Respond to inbound questions, issues, problems or compliments from customers through email, phone and live chat.\u003cbr\u003e - Work closely with customers to help answer questions about placing orders and curating gift ideas.\u003cbr\u003e - Work with our shipping carriers to locate and update orders.\u003cbr\u003e - Work closely with our Operations and Fulfillment Team to expedite and follow through with orders.\u003cbr\u003e - Assist with placing orders. \u003cbr\u003e - Document Customer Support Issues + Feedback (light data entry). \u003cbr\u003e - \u003cspan\u003eOrder office supplies through the company account, coordinate HQ deliveries, set up\/maintain our utility accounts.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eThis is a Monday through Friday position, however weekend + evening availability will be necessary during our busier months (November \u0026amp; December).\u003c\/em\u003e\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eBackground\/Experience\/Skills:\u003cbr\u003e \u003c\/strong\u003e- 1 to 5 years of relevant experience in ecommerce and\/or startup environment. \u003cbr\u003e - Strong ability to quickly read and analyze. \u003cbr\u003e - Excellent organizational and problem-solving + follow-up skills, as well as a demonstrated ability to navigate a fluid, fast-paced entrepreneurial environment.\u003cbr\u003e - Confident, detail-oriented writing skills and the ability to communicate clearly + self-edit in the brand voice. \u003cbr\u003e - A strong work ethic and a high level of discretion, integrity, judgment and responsiveness.\u003cbr\u003e - Positive and proactive energy, a sense of humor and the ability to both work collaboratively and to get the job done.\u003cbr\u003e - Great handwriting required to write gift messages.\u003c\/p\u003e","blog_id":21998661,"author":"Molly Stoller","user_id":5753701,"published_at":"2017-08-02T09:59:00-04:00","updated_at":"2017-08-28T20:48:23-04:00","summary_html":"","template_suffix":"","handle":"46541381-customer-happiness-representative","tags":""}
Warehouse Associate
Molly Stoller, July 25, 2016

We're looking for smart, organized, eager, food-obsessed people to join our fulfillment operations team. Responsibilities include: - Picking, wrapping, and...

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{"id":46589445,"title":"Warehouse Associate","created_at":"2015-08-13T18:28:04-04:00","body_html":"\u003cdiv class=\"\"\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\n\u003cdiv class=\"\"\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003eWe're looking for smart, organized, eager, food-obsessed people to join our fulfillment operations team. \u003cbr\u003e\u003cmeta charset=\"utf-8\"\u003e\n\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\n\u003cdiv class=\"\"\u003e\u003cspan class=\"\"\u003e \u003c\/span\u003e\u003c\/div\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cstrong\u003e\u003cspan class=\"\"\u003e\u003cstrong\u003e\u003cspan class=\"\"\u003eResponsibilities include\u003c\/span\u003e\u003c\/strong\u003e:\u003c\/span\u003e\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\n\u003cspan class=\"\"\u003e- \u003c\/span\u003e\u003cspan class=\"\"\u003ePicking, wrapping, and packing customer orders\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\u003cspan class=\"\"\u003e- Processing and expediting new orders\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\u003cspan class=\"\"\u003e- Receiving, stocking, and replenishing product inventory\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e- Administrative support when needed\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\n\u003cdiv class=\"\"\u003e\u003cspan class=\"\"\u003e \u003c\/span\u003e\u003c\/div\u003e\n\u003cstrong\u003e\u003cspan class=\"\"\u003eOur ideal candidate can:\u003c\/span\u003e\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\u003cspan class=\"\"\u003e- Spend the day working on your feet and lift 50lbs\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\u003cspan class=\"\"\u003e- Communicate clearly with team members and management\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\u003cspan class=\"\"\u003e- Succeed in a self-directed environment, but also work cooperatively with the team to complete tasks\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\u003cspan class=\"\"\u003e- Feel comfortable working with new technology, and be willing to adapt quickly to changes in procedure\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\n\u003cbr\u003e\u003cspan class=\"\"\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv dir=\"auto\" class=\"\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cspan class=\"\"\u003eGood handwriting is an extra bonus for gift note writing.\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","blog_id":21998661,"author":"Molly Stoller","user_id":5753701,"published_at":"2016-07-25T14:00:00-04:00","updated_at":"2017-01-05T14:04:35-05:00","summary_html":"","template_suffix":"","handle":"46589445-warehouse-associate","tags":""}

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